Martha Moeng from Hammanskraal opened an account a tFNB in January. Last week, R11500 was deposited into her account.

"I got worried when the money I was expecting for the services rendered did not reflect in my account a day after the payment was made, and I immediately contacted the bank wanting to know why," Moeng said.

"But the bank dismissed me, saying it was not their policy to reveal details of its clients to third parties. It was horrible and there was a time when I felt I had lost the money. Even at the Rosebank branch the workers refused to help me or at least give me the contact details of the person into whose account my money went."

Moeng then contacted the Pretoria branch. They checked the account and realised that she shared it with Mpho Nkuna, who also opened her account at the Hammanskraal branch - in March.

After realising the two women shared an account number "by mistake", the bank called Nkuna who agreed to refund Moeng.

Nkuna said: "I was shocked when I got an SMS saying that R11500 was deposited into my account. I knew that it was not my money and as a Christian, I could not spend it."

Moeng and Nkuna have since been allocated new account numbers.

FNB spokesperson Steve Shiggins said: "We are trying to establish why this big mistake happened."

Comments

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Tue May 22 22:50:37 SAST 2012 ::

Apr 12, 2011

tibza

big mistake my foot........your system is outdated,how can someone share the same account number and you don't realise that........my foot...this is bull shi............t
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Apr 12, 2011

Dolta

Incompetency Incompetency Incompetency...really FNB is just so pathetic i hope this woman will take it further how can ppl share an ACCOUNT NUMBER its almost as saying ppl should share the ID NUM n they call it a mistake thank goodness the other woman returned that money...FNB is just so scandalous
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Apr 12, 2011

Pabi

FNB u mustn't do that i have just left ABSA for you, am disappointed, let it be the last mistake u have ever done. what if u couldn't trace Nkuna, Moeng will be in trouble now.
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Apr 12, 2011

Ucingo

Shared the same account, "by mistake", I thot accounts are system generated. Nw I dont trust FNB.
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Apr 12, 2011

Mosquer

Honest Nkuna, God bless you.
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Apr 12, 2011

doggxo

FNB u mustn't do that i have just left ABSA for you, pls we dont need these mistakes, GET RID OF THEM.
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Apr 12, 2011

Sharpino

Thanks Mpho Nkuna we need more ppl like you. My God is going to double double your money.
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Apr 12, 2011

Fanie02

Tjo its unbelievable,how can pple share da same account mara? from now am goin to save my money in my house,Lmao
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Apr 12, 2011

andthenwhy

this is serious FNB, thank God the other woman was honest, and some of your branch offices shld assist if someone has a cricise than to turn him/her away when its your fault..... be serious with your work....

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Apr 12, 2011

JUBJUB

Sharing Account number..iyoh..but at least you were honest Martha Moeng.
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