May 30, 2012 | Consumer Line, with Thuli Zungu |
33
comments
INSURANCE giant Chartis Life, formally AIG, is accused of rejecting a claim on the grounds that the claimant used an incorrect identification number when signing up with them.
funeral, car, home, life, everything that deals with insurence, i dont trust. Report Abuse
May 30, 2012
BaleliM
Insurance gladly receives money but they have so many issues when it comes to paying. Report Abuse
May 30, 2012
AusiBob
we just paying the insurance because it required, otherwise...they are fraudsters! Report Abuse
May 30, 2012
CAKE
Insurance are a day robbery...crooks! Report Abuse
May 30, 2012
spokowee
haai le wena why did you not go to old mutual or any other reputable insurance company when they did not pay your father's claim. Report Abuse
May 30, 2012
Phunyukabemphethe
Despite the ID error the insurance companies are crooks especially when coming to pay out. Becareful before signing any contract, read it through and understand the hidden clauses of it. Report Abuse
May 30, 2012
wesbuw22
LOL mara Chartis keeng ka bona, they shud just pay the claim and move on Report Abuse
May 30, 2012
Ritz-Ritz
Ooop's b careful with these policy companies! Report Abuse
May 30, 2012
thenubianqueen
people dont understand these things then in the end they go running to the press... if u read then u will understand!! secondly.. everyone saying that insurance companies are croocks then go to the Umbudsman and see how many cases they win because they make it clear for people in the beginning..
#take it dont take it# Report Abuse
May 30, 2012
Papage
I have a policy with this company, I need to consider it, they might come to say I joined AIG and not Chartis Life, I dont trust them, wish people can stick to local societies/stockvels. Report Abuse
May 30, 2012
cutedogg
Insurance companies are crooks they always have a reason not to pay out claims whether u understand this things or not, they always make sure u understand the wrong thing so they are covered and will always win those cases.
@thenubianqueen
u must be working for one of the insurance companies, thats why u are on their side........well I dont take your story...... Report Abuse
May 30, 2012
guiliano
that is why i don't like life insurances, your loved ones will struggle getting the money and in many cases end up not the money. Report Abuse
May 30, 2012
Activeboi
Even my own medical aid i dont trust it Report Abuse
May 30, 2012
Nolisto
Back in the day I used to sell AIG products. Sadly, our black parents and grandparents were their target market. Needless to say that half the time the poor "gogos" didn't know what they were buying into. When it came to claiming stage, only about 5% of claims were ever paid. So, whether they call themselves AIG or Chartis Life, they're still a bunch of thieving crooks & should be reported to the ombudsman. Report Abuse
May 30, 2012
Malidz
thenubianqueen@
people dont understand these things then in the end they go running to the press... if u read then u will understand!! secondly.. everyone saying that insurance companies are croocks then go to the Umbudsman and see how many cases they win because they make it clear for people in the beginning..
---------------------------------------------------------------------------
true! people don't read their policy wording..........i bet half of the people who are saying insurance are crooks they do have policies and they don't even know their policy wording( terms and condition).
Aish,its said baba,however i dont understand when you you became aware that the policy you signed was not the one you initially agreed to,in my mind it clearly shows that you did not read the contract properly, and my take is that you signed the forms nje..
Its important guys we read the contents of any contract,understand it,agree to it,then signed.The moment you put your signature on the dotted line...well..it means you read it,you understood it,and you agreed to it..then the onus will be on you at the end to proof otherwise(duress).
You must never sign the document(s) you dont understand.All my contract are written in Sotho,this Engrish,is not ayoba,cos ha ka ya hole sekolong,or get someone to interpret the damn forms..! Report Abuse
May 30, 2012
ntebo
le ene, why is he standing like he's taking an ID photo, or prison photo Report Abuse
May 30, 2012
TDK
Since when they want original documents to be sent to them When they lose them it will be another setback for Mr. Ndaba. Report Abuse
May 30, 2012
EMJay_001
When dealing with authorities, always operate on the principle that they will lose your documents. So, do not submit originals - always make copies.
In fact, I also don't see why they need you to courier the original documents. Refuse! At least 'til they tell you what happened to the first set and why copies were ok then and are not ok now. Report Abuse
May 30, 2012
MGEEZ
Remember insurance business is not about paying people in an event of a loss. It is about making money out of fears that individuals have as much as possible and look for any possible reason to decline the payout!!! Very wicked system Report Abuse
May 30, 2012
tpaz
@thenubianqueen, i have to agree
@MGeez, the systems of capitalists are just there to screw us. Why not give you back your money when you want out and did not claim? Report Abuse
May 30, 2012
Mphokolodi02
-people tend to take insurance and never follow up on how is it doing but keep paying every month ,
This insurance companies are a bunch of greedy moogoes. They always find stupid loop holes as an excuse not to pay. I mean how come it was never an issue when they deduct this guy's monthly payments on incorrect id as they claim. So its only a problem when they have to pay out. Report Abuse
May 30, 2012
Nexus
I want to lodge a complain as well with Hollard Insurance, its been nearly 2 months since my mum passed on. I'm still waiting for my claim to be processed, bu twhen they advertise they claim it takes 48 hours to process a claim. Everytime I call I get a different agent with different stories, I have faxed every documents requested and they confirmed they have received them. Last week an agent took my email address and promised to fax a claim form, up until now I have not received anything from them. Can someone help please to lodge this complain, its easy for them to debit our accounts but difficult to pay a claim. Report Abuse
May 30, 2012
MGEEZ
Nexus
I want to lodge a complain as well with Hollard Insurance, its been nearly 2 months since my mum passed on. I'm still waiting for my claim to be processed, bu twhen they advertise they claim it takes 48 hours to process a claim. Everytime I call I get a different agent with different stories, I have faxed every documents requested and they confirmed they have received them. Last week an agent took my email address and promised to fax a claim form, up until now I have not received anything from them. Can someone help please to lodge this complain, its easy for them to debit our accounts but difficult to pay a claim.
========================================================================================
Google the insurance ombuds person and see if you would be successful or alternatively call the following numbers and ask for an insurance ombudsperson's number closest to you: 10118 0r 1023. all the best and thanks for sharing your story with us (forewarned is forearmed) Report Abuse
how can u trust an insurance company that was bankrupt not so long ago? Report Abuse
May 30, 2012
tpaz
@Nexus...sorry man. I suggest you pay them a visit at their HQ. Report Abuse
May 30, 2012
ETYM
Not all insurance company (crooks).I have join liberty life since 2007.my child and my brother passed away i made my claims ,within 24 hours as long as you have submitted the relevant document tshelete ya tsena.i buried them with that money.
You can say whatever but it is unfortunate that it is a fact that people don't READ their policies.
"Ndaba decided to buy cover for himself and his parents under the impression this was life cover."
That's a bad statement because as much as it is the duty of the insurer to disclose information,it is also the duty of the insured to ask where they are uncertain.
The duty of disclosure (General Condition) also rests with the insured of which here Thulani did not disclose that his mother was having "ID" problems.
Again:
"I did not know that they had sold me accident policies and only got clarity when they rejected my father's death claim,"
Did he ask for clarity,?????????(go figure) Report Abuse
May 31, 2012
Innoza1980
Any agreement where you pay now to get a service later, be very careful. Insurance, life policies, medical aids.......... use a magnifying glass for that fine print. Otherwise u will be bitten in the b.u.t.t. Report Abuse
May 31, 2012
Vanzwane
@ Nexus-Condolences to you and your family.
I'm not sure if your product is short-term or long-term because there are Ombudsmen for each type of insurance in case you're considering approaching one.
Tpaz is right with this one.(Logde complain-arbitrator-Ombudsman)
@ Mgeez,research thoroughly before giving out factual advise because you're saying is a half-baked cake.
@ NEXUS askies but it does state that UPON RECEIPT OF ALL DOCUMENTS.. NOT JUST U CALLING AND TELLING THEM THAT SHE DIED.. GIVE ME UR DETAILS AND I WILL CHECK FOR U.. I GOT INSIDE PPL LOL Report Abuse
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Comments
lidodaduvha11
funeral, car, home, life, everything that deals with insurence, i dont trust.Report Abuse
BaleliM
Insurance gladly receives money but they have so many issues when it comes to paying.Report Abuse
AusiBob
we just paying the insurance because it required, otherwise...they are fraudsters!Report Abuse
CAKE
Insurance are a day robbery...crooks!Report Abuse
spokowee
haai le wena why did you not go to old mutual or any other reputable insurance company when they did not pay your father's claim.Report Abuse
Phunyukabemphethe
Despite the ID error the insurance companies are crooks especially when coming to pay out. Becareful before signing any contract, read it through and understand the hidden clauses of it.Report Abuse
wesbuw22
LOL mara Chartis keeng ka bona, they shud just pay the claim and move onReport Abuse
Ritz-Ritz
Ooop's b careful with these policy companies!Report Abuse
thenubianqueen
people dont understand these things then in the end they go running to the press... if u read then u will understand!! secondly.. everyone saying that insurance companies are croocks then go to the Umbudsman and see how many cases they win because they make it clear for people in the beginning..#take it dont take it#
Report Abuse
Papage
I have a policy with this company, I need to consider it, they might come to say I joined AIG and not Chartis Life, I dont trust them, wish people can stick to local societies/stockvels.Report Abuse
cutedogg
Insurance companies are crooks they always have a reason not to pay out claims whether u understand this things or not, they always make sure u understand the wrong thing so they are covered and will always win those cases.@thenubianqueen
u must be working for one of the insurance companies, thats why u are on their side........well I dont take your story......
Report Abuse
guiliano
that is why i don't like life insurances, your loved ones will struggle getting the money and in many cases end up not the money.Report Abuse
Activeboi
Even my own medical aid i dont trust itReport Abuse
Nolisto
Back in the day I used to sell AIG products. Sadly, our black parents and grandparents were their target market. Needless to say that half the time the poor "gogos" didn't know what they were buying into. When it came to claiming stage, only about 5% of claims were ever paid. So, whether they call themselves AIG or Chartis Life, they're still a bunch of thieving crooks & should be reported to the ombudsman.Report Abuse
Malidz
thenubianqueen@people dont understand these things then in the end they go running to the press... if u read then u will understand!! secondly.. everyone saying that insurance companies are croocks then go to the Umbudsman and see how many cases they win because they make it clear for people in the beginning..
---------------------------------------------------------------------------
true! people don't read their policy wording..........i bet half of the people who are saying insurance are crooks they do have policies and they don't even know their policy wording( terms and condition).
Report Abuse
maftowncity
Aish,its said baba,however i dont understand when you you became aware that the policy you signed was not the one you initially agreed to,in my mind it clearly shows that you did not read the contract properly, and my take is that you signed the forms nje..Its important guys we read the contents of any contract,understand it,agree to it,then signed.The moment you put your signature on the dotted line...well..it means you read it,you understood it,and you agreed to it..then the onus will be on you at the end to proof otherwise(duress).
You must never sign the document(s) you dont understand.All my contract are written in Sotho,this Engrish,is not ayoba,cos ha ka ya hole sekolong,or get someone to interpret the damn forms..!
Report Abuse
ntebo
le ene, why is he standing like he's taking an ID photo, or prison photoReport Abuse
TDK
Since when they want original documents to be sent to them When they lose them it will be another setback for Mr. Ndaba.Report Abuse
EMJay_001
When dealing with authorities, always operate on the principle that they will lose your documents. So, do not submit originals - always make copies.In fact, I also don't see why they need you to courier the original documents. Refuse! At least 'til they tell you what happened to the first set and why copies were ok then and are not ok now.
Report Abuse
MGEEZ
Remember insurance business is not about paying people in an event of a loss. It is about making money out of fears that individuals have as much as possible and look for any possible reason to decline the payout!!! Very wicked systemReport Abuse
tpaz
@thenubianqueen, i have to agree@MGeez, the systems of capitalists are just there to screw us. Why not give you back your money when you want out and did not claim?
Report Abuse
Mphokolodi02
-people tend to take insurance and never follow up on how is it doing but keep paying every month ,Report Abuse
Punkies
This insurance companies are a bunch of greedy moogoes. They always find stupid loop holes as an excuse not to pay. I mean how come it was never an issue when they deduct this guy's monthly payments on incorrect id as they claim. So its only a problem when they have to pay out.Report Abuse
Nexus
I want to lodge a complain as well with Hollard Insurance, its been nearly 2 months since my mum passed on. I'm still waiting for my claim to be processed, bu twhen they advertise they claim it takes 48 hours to process a claim. Everytime I call I get a different agent with different stories, I have faxed every documents requested and they confirmed they have received them. Last week an agent took my email address and promised to fax a claim form, up until now I have not received anything from them. Can someone help please to lodge this complain, its easy for them to debit our accounts but difficult to pay a claim.Report Abuse
MGEEZ
NexusI want to lodge a complain as well with Hollard Insurance, its been nearly 2 months since my mum passed on. I'm still waiting for my claim to be processed, bu twhen they advertise they claim it takes 48 hours to process a claim. Everytime I call I get a different agent with different stories, I have faxed every documents requested and they confirmed they have received them. Last week an agent took my email address and promised to fax a claim form, up until now I have not received anything from them. Can someone help please to lodge this complain, its easy for them to debit our accounts but difficult to pay a claim.
========================================================================================
Google the insurance ombuds person and see if you would be successful or alternatively call the following numbers and ask for an insurance ombudsperson's number closest to you: 10118 0r 1023. all the best and thanks for sharing your story with us (forewarned is forearmed)
Report Abuse
Mporoz
AIG is blacklisted in my EYES!Report Abuse
SteveBiko
how can u trust an insurance company that was bankrupt not so long ago?Report Abuse
tpaz
@Nexus...sorry man. I suggest you pay them a visit at their HQ.Report Abuse
ETYM
Not all insurance company (crooks).I have join liberty life since 2007.my child and my brother passed away i made my claims ,within 24 hours as long as you have submitted the relevant document tshelete ya tsena.i buried them with that money.Report Abuse
Vanzwane
You can say whatever but it is unfortunate that it is a fact that people don't READ their policies."Ndaba decided to buy cover for himself and his parents under the impression this was life cover."
That's a bad statement because as much as it is the duty of the insurer to disclose information,it is also the duty of the insured to ask where they are uncertain.
The duty of disclosure (General Condition) also rests with the insured of which here Thulani did not disclose that his mother was having "ID" problems.
Again:
"I did not know that they had sold me accident policies and only got clarity when they rejected my father's death claim,"
Did he ask for clarity,?????????(go figure)
Report Abuse
Innoza1980
Any agreement where you pay now to get a service later, be very careful. Insurance, life policies, medical aids.......... use a magnifying glass for that fine print. Otherwise u will be bitten in the b.u.t.t.Report Abuse
Vanzwane
@ Nexus-Condolences to you and your family.I'm not sure if your product is short-term or long-term because there are Ombudsmen for each type of insurance in case you're considering approaching one.
Tpaz is right with this one.(Logde complain-arbitrator-Ombudsman)
@ Mgeez,research thoroughly before giving out factual advise because you're saying is a half-baked cake.
Report Abuse
thenubianqueen
@ NEXUS askies but it does state that UPON RECEIPT OF ALL DOCUMENTS.. NOT JUST U CALLING AND TELLING THEM THAT SHE DIED.. GIVE ME UR DETAILS AND I WILL CHECK FOR U.. I GOT INSIDE PPL LOLReport Abuse
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