FIRST National Bank has finally agreed to give a client a refund after it discovered that he was not a victim of a phishing scam. It turned out that Jacky Nkohla's R36,000 was phished in the bank, he said
Consumer Line has also found out that FNB's policy does not allow the bank to give a refund with interest to fraud victims. Though the bank admits money was fraudulently withdrawn from Nkohla's account, it won't give Nikhola a refund with interest.
Stephen Higgins of First National Bank said FNB does not pay interest on fraud reimbursements.
This was the third time Nkohla's account had been hit by fraud and each time the bank insisted he had himself compromised his banking details.
Nkohla said at first his card was cloned and this resulted in his losing R9000, which was withdrawn though he was still in possession of his card.
He said FNB refused to give him a refund, prompting him to cancel his ATM card and convert to Internet banking.
He said the banking ombudsman also failed him, but he was determined to prove to the FNB that his claims of fraud were right.
In February this year he was defrauded again.
He said R18000 was transferred from his personal account to a Nedbank account he knew nothing about.
"The fraudster also paid his-her car installment from my account and transferred another amount to an FNB account I also knew nothing about.
"Even a blind man can see that this is an inside job," Nkohla said.
He said in all these illegal transactions he did not get an in-contact notification. He pointed this out to the bank official who took out his statement. Instead the bank neglected following up this lead.
The fraudster tried to defraud Nkohla again in March, but this time he had changed from MTN's pre-paid service to a long-term contract with Vodacom.
The fraudster called Vodacom and asked to do a SIM swap and gave all his identification numbers to prove authenticity.
"Vodacom was equally shocked when I told them I did not ask for a SIM swap," Nkohla said.
He related his story and told Vodacom not to do the SIM swap as demanded by the fraudster.
Yet with all this evidence, the bank kept on telling him he had himself compromised his online banking profile through the use of his access details.
"But they were wrong. It took them months before they would consider asking for the phone conversations from Vodacom to confirm that my on-time PINS were intercepted by their fraudster," Nkohla said.
He said he had Ricad the SIM card but the bank claimed he had swapped and still had it.
"Therefore, I would not have asked for a SIM swap as I would not be able to monitor movements in my personal and business accounts," said Nkohla.
He said if there was any bank that offered the same products as FNB he would not hesitate to change banks.
Higgins urged its customers to be vigilant and report to the bank authorities any suspicious transactions or activities that could result in fraud.
Client wins fraud battle
FIRST National Bank has finally agreed to give a client a refund after it discovered that he was not a victim of a phishing scam. It turned out that Jacky Nkohla's R36,000 was phished in the bank, he said
Consumer Line has also found out that FNB's policy does not allow the bank to give a refund with interest to fraud victims. Though the bank admits money was fraudulently withdrawn from Nkohla's account, it won't give Nikhola a refund with interest.
Stephen Higgins of First National Bank said FNB does not pay interest on fraud reimbursements.
This was the third time Nkohla's account had been hit by fraud and each time the bank insisted he had himself compromised his banking details.
Nkohla said at first his card was cloned and this resulted in his losing R9000, which was withdrawn though he was still in possession of his card.
He said FNB refused to give him a refund, prompting him to cancel his ATM card and convert to Internet banking.
He said the banking ombudsman also failed him, but he was determined to prove to the FNB that his claims of fraud were right.
In February this year he was defrauded again.
He said R18000 was transferred from his personal account to a Nedbank account he knew nothing about.
"The fraudster also paid his-her car installment from my account and transferred another amount to an FNB account I also knew nothing about.
"Even a blind man can see that this is an inside job," Nkohla said.
He said in all these illegal transactions he did not get an in-contact notification. He pointed this out to the bank official who took out his statement. Instead the bank neglected following up this lead.
The fraudster tried to defraud Nkohla again in March, but this time he had changed from MTN's pre-paid service to a long-term contract with Vodacom.
The fraudster called Vodacom and asked to do a SIM swap and gave all his identification numbers to prove authenticity.
"Vodacom was equally shocked when I told them I did not ask for a SIM swap," Nkohla said.
He related his story and told Vodacom not to do the SIM swap as demanded by the fraudster.
Yet with all this evidence, the bank kept on telling him he had himself compromised his online banking profile through the use of his access details.
"But they were wrong. It took them months before they would consider asking for the phone conversations from Vodacom to confirm that my on-time PINS were intercepted by their fraudster," Nkohla said.
He said he had Ricad the SIM card but the bank claimed he had swapped and still had it.
"Therefore, I would not have asked for a SIM swap as I would not be able to monitor movements in my personal and business accounts," said Nkohla.
He said if there was any bank that offered the same products as FNB he would not hesitate to change banks.
Higgins urged its customers to be vigilant and report to the bank authorities any suspicious transactions or activities that could result in fraud.
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