A VOLKSWAGEN client will finally have peace of mind.
WV has agreed to reconsider its decision to compel Munisa McKenzie to either keep a defective vehicle or exchange it for a more expensive one.
McKennzie complained to Consumer Line after a long battle to get VW to exchange her faulty Polo 1.6.
McKenzie said she and her husband bought a brand new vehicle from Lindsay Saker East Rand last year.
"We had the car for about a week when we lodged our first complaint - that the car was making a funny sound - but they could not find the fault."
They later took the car to VW at The Glen for a 15000km service and when they collected it the problem was worse.
McKenzie said the car spent most of the year at the dealership but they had to pay instalments of no less than R4000 every month.
The couple had the car at the end of July over the weekend and once again had to take it back to the dealership since the problem persisted.
A few days later VW offered to replace the whole engine, which McKenzie's husband rejected.
Her husband suggested that they replace the vehicle or settle the car but their offer was rejected.
"Instead they offered us a Jetta or an extended warranty on our vehicle plus two months' instalments," McKenzie said.
She said this was a ridiculous offer.
"We cannot afford the Jetta because we don't want to be over-indebted."
Yolande Labuschagne of VW admitted that there was a defect and said it "can prove difficult for a repairing dealership to identify and resolve intermittent technical concerns that cannot be simulated when the vehicle is at the dealership".
But she later had a change of heart. She called their client and extended the use of the courtesy car they had demanded back.
"She also said she would speak to management; maybe they can work out a deal on the new cross polo since there is not much difference in the price," McKenzie said.
VW agrees to change faulty Polo at last
A VOLKSWAGEN client will finally have peace of mind.
WV has agreed to reconsider its decision to compel Munisa McKenzie to either keep a defective vehicle or exchange it for a more expensive one.
McKennzie complained to Consumer Line after a long battle to get VW to exchange her faulty Polo 1.6.
McKenzie said she and her husband bought a brand new vehicle from Lindsay Saker East Rand last year.
"We had the car for about a week when we lodged our first complaint - that the car was making a funny sound - but they could not find the fault."
They later took the car to VW at The Glen for a 15000km service and when they collected it the problem was worse.
McKenzie said the car spent most of the year at the dealership but they had to pay instalments of no less than R4000 every month.
The couple had the car at the end of July over the weekend and once again had to take it back to the dealership since the problem persisted.
A few days later VW offered to replace the whole engine, which McKenzie's husband rejected.
Her husband suggested that they replace the vehicle or settle the car but their offer was rejected.
"Instead they offered us a Jetta or an extended warranty on our vehicle plus two months' instalments," McKenzie said.
She said this was a ridiculous offer.
"We cannot afford the Jetta because we don't want to be over-indebted."
Yolande Labuschagne of VW admitted that there was a defect and said it "can prove difficult for a repairing dealership to identify and resolve intermittent technical concerns that cannot be simulated when the vehicle is at the dealership".
But she later had a change of heart. She called their client and extended the use of the courtesy car they had demanded back.
"She also said she would speak to management; maybe they can work out a deal on the new cross polo since there is not much difference in the price," McKenzie said.
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